Thank you for choosing frostpeakmerch.com. We are committed to providing reliable and efficient shipping services and ensuring your orders arrive safely and on time. The following shipping policies apply to all items purchased from this website.
Shipping Area
Currently, frostpeakmerch.com only offers shipping within the United States. We do not accept or process international shipping orders.
All orders will be shipped to the address provided by the customer. Please ensure that the information you provide is accurate and complete to avoid shipping issues due to incorrect addresses or missing information.
Order Processing Time
Once your order is submitted and payment is confirmed, we will begin preparing your goods.
Order processing time: 1-3 business days; After order confirmation, we will inspect, pack, and arrange for shipment; Once the order is shipped, tracking information will be provided to the customer to check the delivery status.
Please note that order processing time does not include shipping time.
Delivery Time
Estimated delivery time for orders within the United States is as follows:
Standard Delivery Time: 3-7 business days.
Delivery time is calculated from the date the order is shipped. Actual delivery time may be affected by factors such as logistics company arrangements, weather conditions, holidays, and delivery area.
We will make every effort to ensure your order is delivered on time, but unforeseen delays caused by the logistics carrier are beyond our control.
Order Tracking
Once your order has been shipped, we may send you tracking information using the contact information you provided when placing your order.
You can check the current status of your package and the estimated delivery time through the tracking information. If you encounter any problems during transit, please contact our customer service team for assistance in checking your order status.
Delivery Address Requirements
Customers must provide an accurate and valid delivery address when placing their order, including the recipient's name, street address, city, state, and postal code.
If delivery fails due to an incorrect, incomplete, or undeliverable address provided by the customer, it may affect order processing and re-delivery arrangements.
Package Receipt
Customers should promptly check the delivery status upon arrival and ensure someone is available to receive the order.
If the tracking information shows your order has been delivered but you haven't received your package, please contact us promptly. We will assist you in understanding the delivery status.
Contact Us
If you have any questions about shipping policies, order delivery status, or logistics-related issues, please contact us through the following methods:
Website: frostpeakmerch.com
Company Name: Frostpeak Merch LLC
Email: cortney@frostpeakmerch.com
Thank you for choosing frostpeakmerch.com. We will continue to strive to provide you with a safe and convenient shopping and delivery experience.