1. What products does frostpeakmerch.com sell?
frostpeakmerch.com primarily offers women's intimate apparel and swimwear, including bras, sports bras, and bikinis. We are committed to providing women with comfortable, practical, and suitable product choices for various occasions.
2. Which areas do you ship to?
Currently, frostpeakmerch.com only offers shipping within the United States and does not support international shipping.
3. How long does it take to ship after I place an order?
Once your order is completed and payment is confirmed, we will begin processing your order. Order processing time is typically 1-3 business days. Once the goods are ready, they will be shipped.
4. How long does shipping take?
Orders within the United States typically ship in approximately 3-7 business days. Actual delivery time may be affected by factors such as logistics arrangements, weather, and holidays.
5. How can I check my order status?
After your order is shipped, if you provide tracking information, we will send it to you through the contact information related to your order. You can check your package's delivery status using the tracking information.
6. Can I modify or cancel my order?
If you need to modify your order information or cancel your order, please contact us as soon as possible. Since orders may enter the processing stage after confirmation, we cannot guarantee that all modification or cancellation requests will be successfully processed.
7. Do you accept returns?
Yes, we accept returns of eligible items. Customers can contact us to request a return within 30 days of receiving the item.
8. Can I return lingerie and swimwear?
As women's lingerie and swimwear are intimate apparel, for hygiene and safety reasons, the items must be unused, unworn, unwashed, and in their original condition. Items meeting these requirements can be returned.
9. How long does a refund take?
After receiving and inspecting the returned item, we usually process the refund within approximately 3 business days. Refund arrival time may vary depending on the processing speed of the payment institution.
10. What should I do if I receive the wrong item or the item has a problem?
If you receive damaged, defective, or inconsistent goods, please contact us immediately with your order information and relevant details. We will assist you in resolving the issue.
11. How to contact customer service?
If you have any questions about products, orders, shipping, or after-sales service, please contact us through the following methods:
Company Name: Frostpeak Merch LLC
Website: frostpeakmerch.com
Email: cortney@frostpeakmerch.com
12. What payment methods are available?
We support secure payment methods offered on the website. All payment information is processed through a secure payment system to protect your transaction security.
13. Is my personal information secure?
We value customer privacy and take reasonable measures to protect your personal information. Please see our Privacy Policy for information collection and usage.
14. Why may the actual product color be slightly different from the website image?
Due to factors such as different device screen display effects and lighting conditions, the actual product color may have slight differences, which is normal.
15. What should I do if I haven't received a confirmation message after placing my order? If you have not received an order confirmation, please check your spam/junk mail or promotional email folder first. If you still cannot find it, please contact our customer service team for assistance.