Thank you for choosing frostpeakmerch.com. We hope every customer is satisfied with the product they receive. If you have any issues with your purchase, please read our refund policy below to understand our return and refund process.
Return Period
We accept return requests for eligible items within 30 days of receipt.
If you wish to return an item, please contact us via email within the return period, providing your order information, proof of purchase, and a description of the issue. Return requests submitted after 30 days may not be processed.
Return Requirements
To ensure smooth processing of your return request, returned items must meet the following conditions:
Items must be returned unused and unworn;
Items should be in their original condition, including packaging, labels, and accessories;
Items must not have any damage caused by the user, stains, washing marks, or other issues that would affect resale; Please provide your order number or purchase information when returning the item so we can confirm your order.
Due to the sensitive nature of women's underwear and swimwear, for hygiene and safety reasons, items that have been used, washed, or that affect resale may not be accepted for return.
Return Address
If your return request is approved, please send the item to the following address:
Return Address: 852 S Routh Pl Vail AZ 85641
Please contact us to confirm the return process before sending the item. Packages sent back without confirmation may not be processed promptly.
Refund Process
After receiving and inspecting the returned item, we will process your refund request within a reasonable timeframe.
Once the return is approved, the refund will typically be processed within approximately 3 business days.
The refund will be processed using the original payment method.
Refund arrival time may vary depending on the processing speed of the bank, credit card company, or payment institution.
Uneligible for Refund
You may not be eligible for a refund in the following situations:
Items older than the 30-day return period;
Used, worn, or washed intimate apparel;
Items damaged due to personal use;
Items missing necessary packaging, labels, or order information.
Product Issues or Incorrect Orders
If you receive a product that has quality issues, is damaged, or does not match your order information, please contact us immediately and provide relevant photos or descriptions. We will assist in resolving the issue based on the specific circumstances.
Contact Us
If you have any questions about our refund policy, return process, or order issues, please contact us:
Website: frostpeakmerch.com
Company Name: Frostpeak Merch LLC
Email: cortney@frostpeakmerch.com
Thank you for choosing frostpeakmerch.com. We strive to provide you with a safe and convenient shopping experience.